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Returns and Damages

 

Returns

Unfortunately, Kona Blanks is unable to provide any returns or exchanges for products once they have left our Brendale store. The only instance that this would occur would be for situations covered under Consumer Guidelines. This is where an item is received damaged or faulty or not as described. Only items such as these are eligible for return.

Should there be an instance that you would like your order canceled, this can only occur if your order has not been shipped and will be done so under the complete discretion of the directors at Kona Blanks. However, should this be requested & granted, your order will be refunded minus a 10% restocking fee. Should your order be shipped, no refunds or cancellations can occur.

This restocking fee covers the administration time of restocking your items as well as fees and charges incurred by Kona Blanks.

Out of Stock Items

In a rare instance, an item is out of stock, we will contact you regarding the item to offer alternatives or it will be refunded via your payment method.

Damages

Should you receive the wrong item or the item/order is damaged, you will be required to contact our office within 3 business days of receiving your order, along with a photo of your wrong/damaged item and we will assess this. Please note that this photo must have the entire contents of the package visible along with the packaging. Please cite your order number, name, and postal address for all communications. We will review the photos and then inform you of how to proceed with a claim for the damages. (Australia Post requires the receiver to present all items including packaging to an Australia Post branch for inspection to submit a claim). We can only offer replacements/refunds for damaged items if the instructions of the carrier are performed. Should the item/s be required to be returned to our office, we will provide a return shipping label. In some instances, this does not need to occur.

Should the item be deemed damaged or faulty, a refund will be processed. It will be at Kona Blanks’ absolute discretion should a replacement be provided.

Cancellations

Should there be an instance that you would like your order cancelled, this can only occur if your order has not been shipped and will be done so under the complete discretion of the directors at Kona Blanks. However, should this be requested & granted, your order will be refunded minus a 10% restocking fee. Should your order be shipped, no refunds or cancellations can occur.

This restocking fee covers the administration time of restocking your items as well as fees and charges incurred by Kona Blanks.

Need help?

Contact us at sales@konablanks.com.au for questions related to refunds and returns.